Returns & Refunds
A clearer route for return requests, damaged items and refund questions.
Return window
Start a support request as soon as possible after delivery if the item is damaged, incorrect or not as described.
Condition of items
Returned products should be unused, complete and safely packaged unless support gives a different instruction.
Return shipping
Return shipping is normally the customer’s responsibility unless a verified fulfilment issue caused the return.
Refund handling
Approved refunds are processed after the returned item or verified issue has been reviewed.
Include your order number, checkout email and clear photos when the request involves damage or an incorrect item.
